Senior Customer Reliability Engineer

Job Summary

A company is looking for a Senior Customer Reliability Engineer (US).

Key Responsibilities

• Provide expert support to customers, resolving issues related to Kubernetes, Linux, and Replicated products
• Enable customer success by guiding and assisting customers in deploying and managing their applications
• Collaborate with engineering teams to share customer feedback and contribute to product improvements

Required Qualifications

• 3+ years of experience in Linux system administration and troubleshooting complex system issues
• Experience with Kubernetes and Helm, including diagnosing issues and developing deployment strategies
• Customer-centric mindset with a genuine desire to help others succeed
• Experience working remotely with teams across various time zones
• Ability to clearly explain complex technical concepts to diverse audiences