Director of Client Services

Job Summary

A company is looking for a Director of Client Services - Claim Operations (Group Disability).

Key Responsibilities

• Oversee service experience for employer accounts and ensure operational excellence
• Lead and manage a team of 15-20 professionals, fostering a culture of accountability and collaboration
• Drive process efficiency and support strategic business initiatives through project leadership

Required Qualifications

• Bachelor's degree required; advanced degree or professional designation preferred
• 8+ years of experience in client services, claims, or operations within the insurance or group benefits industry
• Experience leading teams of 15+ employees, including direct leadership of people leaders
• Strong knowledge of disability and absence management products and claims processes
• Demonstrated ability to drive operational improvements while maintaining a client-centric focus