Enterprise Customer Success Manager

Job Summary

A company is looking for an Enterprise Customer Success Manager to oversee large business and enterprise customers and ensure their sustained success.

Key Responsibilities

• Develop and execute customer success plans based on desired business outcomes
• Ensure customers maximize value from their investment and usage of licenses
• Consult with customers to solve problems, achieve goals, and create new use cases

Required Qualifications

• Minimum of 2 years of experience in B2B SaaS
• Customer-facing experience
• Experience in helping customers deploy and realize product value
• Experience building relationships with senior business and platform stakeholders
• Background in HR Tech, Workforce Management, or related industries