Senior Customer Service Representative

Job Summary

A company is looking for a Senior Customer Service Representative to manage service scheduling and enhance customer satisfaction.

Key Responsibilities

• Handle scheduling service requests and ensure timely service execution
• Coordinate the service scheduling process and track timelines with Field Service
• Conduct post-service courtesy calls and manage confirmation communications with customers

Required Qualifications

• High School diploma or GED is required
• Minimum of 3 years of experience in customer service or scheduling functions
• Intermediate proficiency in Microsoft Word and Outlook
• Ability to work independently and collaboratively in a team environment
• Capability to manage additional hours as required by workload