Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to support the day-to-day operations of clinical registry programs.

Key Responsibilities

• Serve as the operational lead for assigned registry programs and coordinate internal meetings, timelines, and deliverables
• Prepare and deliver program updates and status reports while responding to client inquiries and supporting training efforts
• Collaborate with team members to implement standard operating procedures and maintain up-to-date documentation

Required Qualifications

• 3-5 years of experience in project management, account management, or program coordination in a healthcare or data-driven environment
• Familiarity with clinical registries or healthcare data workflows is a strong plus
• Experience with project management tools, CRM platforms, or productivity tools
• Bachelor's degree required; background in health sciences or public health preferred