Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities

• Resolve billing and service concerns, including product exchanges, refunds, and invoice adjustments
• Communicate updates and solutions to customers with empathy
• Maintain detailed records of customer interactions and escalate unresolved issues as necessary

Required Qualifications

• High School Diploma or equivalent
• 2-4 years of experience in customer service or a related field
• Proficiency in MS Outlook and data entry tools