Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to support key customer accounts and enhance their experience on the platform.

Key Responsibilities

• Manage relationships with franchisee locations, ensuring success through engagement and guidance
• Drive platform adoption by delivering training sessions and facilitating educational opportunities
• Lead regular calls with customers to align on usage, address questions, and provide best practices

Required Qualifications

• Experience managing multi-location or franchisee accounts for large brands
• Strong organizational and project management skills
• Ability to conduct training sessions on software solutions
• Experience managing support tickets and collaborating with tech support teams
• Proven ability to coordinate cross-functionally to meet customer needs