Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to advocate for customers and enhance their experience with simulation software.

Key Responsibilities

• Manage the complete post-sales lifecycle for a portfolio of customers to maximize value from investments
• Build strategic customer relationships and coordinate executive-level success reviews
• Maintain updated customer profiles and ensure proactive engagement throughout the renewal lifecycle

Required Qualifications

• BS in Business Management, Economics, Communications, Electrical Engineering, or equivalent
• 2-4 years of experience in Customer Success Manager roles
• Consistent record of achieving targets, preferably in a sales environment
• Working knowledge of CRM platforms such as Salesforce and HubSpot
• Significant customer-facing experience with enterprise-level accounts