Customer Service Specialist

Job Summary

A company is looking for a Customer Service Escalation Specialist.

Key Responsibilities

• Handle customer inquiries via phone, email, and chat, including some outbound communication
• Troubleshoot and resolve customer issues while documenting interactions
• Increase customer retention through effective problem-solving and efficient service

Required Qualifications, Training, and Education

• High School diploma or equivalent
• Experience in a customer interaction environment
• Proficiency in operating PCs and navigating the internet
• Product, systems, and on-the-job training will be provided
• Dedicated home office workspace with reliable internet access