Bilingual Service Agent

Job Summary

A company is looking for a Bilingual Service Agent I to provide exceptional banking experiences for members through remote interactions.

Key Responsibilities

• Process basic remote member transactions and assist with account inquiries and maintenance
• Educate members on remote delivery channels and promote their use for convenience
• Manage inbound calls effectively to meet service level requirements and ensure member satisfaction

Required Qualifications

• High School diploma or GED
• Financial industry and/or call center experience preferred but not required
• Must be bondable
• Proficient in personal computer use and Microsoft Office products
• Reliable internet access of at least 50MBPS