Director of Customer Success

Job Summary

A company is looking for a Director of Customer Success to lead their global Success & Support strategy.

Key Responsibilities

• Improve customer retention, focusing on larger accounts
• Build a robust expansion and cross-selling strategy
• Collaborate with the Revenue Team to achieve company revenue goals

Required Qualifications

• Experience leading high-performing customer success teams in SaaS companies
• Strong understanding of SaaS metrics and team performance impact
• Ability to hire and develop top talent
• Familiarity with onboarding, expansion, renewals, and churn deflection strategies
• Comfortable working in a remote environment