Escalation Engineer

Job Summary

A company is looking for an Escalation Engineer to provide technical support and solutions for customer issues.

Key Responsibilities

• Maintain technology deployments and manage case logging and updates for customers
• Analyze customer systems to recommend solutions and handle escalations to R&D as needed
• Provide technical product support and updates to documentation while mentoring team members

Required Qualifications

• Experience as a Technical Support Engineer with case management and call resolution
• Expertise in Windows and Linux Operating Systems; familiarity with public cloud infrastructure
• Strong organizational skills and a drive to solve client-centric business problems
• Enthusiastic self-starter committed to learning and customer empathy
• Fluency in English and Spanish