Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Cultivate and maintain strong partnerships with assigned customers, managing 10-15 accounts
• Serve as a product expert, advising customers on best practices and new platform features
• Drive customer health and adoption through proactive engagement and continuous monitoring

Required Qualifications

• Proven track record in managing Enterprise-level customers in a SaaS environment
• Ability to drive strategic initiatives and manage complex projects
• Strong understanding of customer business objectives and translating technical concepts into business value
• Highly organized with excellent project management abilities
• Ability to influence and collaborate effectively across all organizational levels