Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager to drive success for their largest, high-growth customers.

Key Responsibilities

• Cultivate strong relationships with enterprise customers and act as a strategic advisor
• Lead strategy sessions to implement innovative SMS marketing strategies and maximize customer engagement
• Collaborate with internal teams to identify upsell opportunities and address customer needs

Required Qualifications

• 4+ years of customer success or account management experience in SaaS, marketing, or e-commerce technology
• 1+ years of sales experience preferred
• Strong technical aptitude and ability to navigate complex tools
• Proven understanding of e-commerce businesses and marketing strategies
• Proactive and adaptable, with a passion for empowering customers to succeed