California Licensed Call Center Supervisor

Job Summary

A company is looking for a Call Center Supervisor.

Key Responsibilities

• Oversee a team of Underwriter Associates and monitor performance through coaching and observations
• Compile and analyze department production metrics to identify trends and areas for improvement
• Conduct quality audits, implement team meetings, and maintain a positive work environment

Required Qualifications

• Bachelor's degree preferred
• 2-3 years of supervisory experience in a call center environment
• Minimum 3 years of experience in personal lines or commercial lines insurance
• Experience leading a metrics-based team and utilizing coaching techniques
• Understanding of call center KPIs and ability to drive results