Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to enhance customer satisfaction and support product quality programs.

Key Responsibilities

• Respond to customer product inquiries through various communication channels
• Resolve customer concerns related to product installation, operation, and compatibility
• Troubleshoot issues with equipment or software and document recurring technical problems

Required Qualifications

• High level of judgment and analytical ability
• Interpersonal skills and technical product knowledge
• Experience with documentation and quality assurance processes
• Knowledge of PC configuration and installation
• A conducive remote work environment with a strong internet connection