Customer Success Agent

Job Summary

A company is looking for a Customer Success Agent to provide customer service resolution and support sales teams remotely.

Key Responsibilities

• Handle customer inquiries via calls, faxes, and emails, ensuring timely and professional responses
• Resolve product or service issues by identifying the problem, providing solutions, and following up for resolution
• Assist with business initiatives and maintain strong relationships with the sales team to enhance customer satisfaction

Required Qualifications

• High School diploma or GED certificate required
• Minimum two years of customer service or business-related experience required
• Experience with customer complaints and resolution while maintaining professionalism
• PC skills, including MS Office products; Salesforce experience is a plus
• Ability to work in a fast-paced environment, with strong organizational and multitasking skills