Technical Customer Solutions Manager

Job Summary

A company is looking for a Technical Customer Solutions Manager to drive client success through effective product utilization.

Key Responsibilities

• Develop and implement project plans for customer issue resolution and quality improvement
• Act as the primary relationship manager for assigned accounts, ensuring proactive communication and collaboration
• Analyze client support tickets and advocate for internal resolution of product issues

Required Qualifications

• Master's Degree or a minimum of 6 years of relevant experience in healthcare, preferably on the Payer side
• Operational knowledge of data processing systems and regulatory compliance
• 6+ years of technical expertise in claims processing and encounter submissions
• Fluent in Software as a Service (SaaS) distribution models
• Understanding of various lines of business in a Payer organization