Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer to provide operational support for the PatientKeeper product line.

Key Responsibilities

• Provide technical support for healthcare software applications, resolving client issues and ensuring optimal system performance
• Troubleshoot application issues, including system errors and network connectivity problems
• Document support cases and maintain support documentation in the company CRM and knowledge base

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Healthcare Administration, or a related field, or equivalent work experience
• 1-3 years of experience in a technical support role, preferably in the healthcare industry
• Experience with SQL and database management
• Understanding of healthcare workflows and clinical documentation processes
• Knowledge of HL7, FHIR, and other healthcare data exchange standards is preferred