Customer Success Specialist

Job Summary

A company is looking for a Customer Success Specialist to support B2B clients using their Learning Management System.

Key Responsibilities

• Act as the primary contact for a portfolio of B2B clients, assisting with onboarding and product usage
• Identify client needs and provide tailored solutions to enhance training and compliance
• Monitor client activity and share best practices to drive adoption of the Learning Management System

Required Qualifications

• 1-3 years in a client-facing role such as Customer Success, Account Support, or Training
• Experience with Learning Management Systems or EdTech platforms preferred
• Comfort using CRM tools like Salesforce and MS Office Suite
• Experience supporting professionals in banking, insurance, or regulated industries is a plus
• Understanding of compliance training and familiarity with eLearning course formats