Life Insurance Customer Service Representative

Job Summary

A company is looking for a Life Insurance Customer Care Representative.

Key Responsibilities:

• Respond to inbound calls from policyholders, beneficiaries, and agents regarding life insurance policies
• Provide information on coverage details, premium payments, policy changes, and claim status
• Assist customers with policy servicing requests and guide beneficiaries through the claims filing process

Qualifications:

• High school diploma or equivalent; associate's or bachelor's degree preferred
• Prior experience in insurance, financial services, or customer service (life insurance experience a plus)
• Proficiency in CRM and call center software
• Ability to explain policy terms and processes clearly
• Experience in an inbound call center environment