Banking Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative in the banking sector.

Key Responsibilities

• Respond to incoming calls from brokers, clients, merchants, and financial institutions regarding banking services
• Ensure adherence to established call procedures and customer service standards
• Provide accurate information and solutions to customer inquiries in a professional manner

Required Qualifications

• Banking experience is a must
• Experience in a high-volume call center environment
• Flexibility to work rotating shifts, including days, nights, weekends, and holidays
• Completion of a 3-4 weeks paid training program
• Ability to maintain a high level of accuracy in customer interactions