Customer Engagement Specialist

Job Summary

A company is looking for a Customer Engagement Specialist to support clients in utilizing their survey creation platform while working remotely on Pacific Time hours.

Key Responsibilities

• Manage client expectations and deliver issue resolution through various communication channels
• Provide technical guidance on the platform and assist clients in executing their projects
• Conduct preflight checks of client surveys and assist with post-field support, including data analysis

Required Qualifications

• 2+ years of experience in communication, marketing, account management, or customer engagement
• Experience using online survey platforms oriented toward DIY use
• Market research and consumer insights background is a plus
• Fluent in Google Workspace and Microsoft Office, with advanced Excel knowledge preferred
• Ability to work effectively in a fast-paced, dynamic remote environment