Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to provide exceptional service to customers through various communication channels.

Key Responsibilities

• Deliver ongoing support and guidance to US and International customers via email, phone, and chat
• Manage a queue of customer cases and work towards resolution
• Advocate for customer needs to prioritize product enhancements and address issues

Required Qualifications

• 1+ years of experience in customer interaction through email, phone, and chat
• Strong background in customer experience and advocacy
• Ability to work in a performance-based and structured environment
• Experience in meeting and exceeding KPIs and customer expectations
• Aptitude for learning new products, processes, and systems