Client Success Agent

Job Summary

A company is looking for a Client Success Agent to provide exceptional voice support for clients enrolled in a debt settlement program.

Key Responsibilities

• Utilize client relationship management software to respond to customer calls and address concerns
• Resolve client inquiries and document discussions clearly while guiding clients towards their financial goals
• Assist clients facing legal action from creditors and escalate issues to leadership as needed

Required Qualifications

• High school diploma/GED required; Bachelor's degree preferred
• 2 years of customer service or relationship-based support experience required
• Experience in a financial or banking organization preferred
• Ability to support and de-escalate vulnerable clients under stress
• Proficient in Microsoft Excel and Office