Patient Engagement Representative

Job Summary

A company is looking for a Patient Engagement Representative-Remote.

Key Responsibilities

• Provide inbound and outbound support for patient acquisition and retention strategies via telephonic, email, SMS, and web chat communications
• Accurately determine eligibility for care coordination and service line navigation, and manage physician referrals in compliance with regulations
• Document and escalate unresolved issues and patient complaints while maintaining quality measures and productivity levels

Required Qualifications

• High school diploma or GED required
• 1-3 years of customer service and/or healthcare experience required
• Telephone/call center experience required
• Working knowledge of Windows-based computer environment required
• Preferred: Two years of college education