Full-Stack Support Engineer

Job Summary

A company is looking for a Support Engineer to resolve complex issues and enhance customer experience with their platform.

Key Responsibilities

• Troubleshoot and resolve technical issues for customers
• Collaborate with engineering teams to drive problem resolution and improve support documentation
• Develop support tooling and automations to enhance internal workflows

Required Qualifications

• 2-3 years of experience in a software engineering or technical support role
• Strong knowledge of Ruby on Rails, React, or equivalent technologies
• Foundational knowledge of relational databases and APIs
• Prior client-facing experience in a fast-paced startup environment is a plus
• Mission-driven with a passion for improving healthcare outcomes through technology