Remote Scheduling Center Agent

Job Summary

A company is looking for a Scheduling Center Agent to assist patients in scheduling appointments and improving their dental health.

Key Responsibilities

• Schedule appointments for new patients and provide information about services
• Handle inbound calls in a high-volume environment with empathy and professionalism
• Utilize sales and customer service techniques to meet appointment acceptance and call center goals

Required Qualifications

• High School Diploma or equivalent required
• 1+ years of customer service experience preferred, especially in retail, call center, or hospitality
• Ability to work in a fast-paced, goal-driven environment
• Must have a quiet, HIPAA compliant workspace and reliable internet connection
• Evening and weekend availability required; bilingual candidates encouraged to apply