Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer to troubleshoot and resolve customer technical issues.

Key Responsibilities

• Resolve customer issues through problem solving, collaboration, and research
• Assist in implementing end-to-end readiness programs and mentor new engineers
• Identify process gaps and provide feedback for product and tool improvements

Required Qualifications

• Bachelor's Degree in Computer Science, IT, or related field AND 1+ years of relevant experience, or 3+ years of relevant experience
• Ability to meet security screening requirements
• Advanced skills in troubleshooting and collaboration
• Minimum of 2 years of experience in software support or IT consulting
• Solid understanding of client/server and networking fundamentals