Customer Success Executive

Job Summary

A company is looking for a Customer Success Executive to manage relationships with strategic healthcare clients and ensure they derive maximum value from products and services.

Key Responsibilities:

• Develop and nurture relationships with key stakeholders at healthcare organizations
• Lead onboarding and drive product adoption for new customers
• Identify opportunities for account growth and implement customer success strategies

Required Qualifications:

• 5+ years of relevant work experience in customer success or account management, preferably in SaaS
• Proven success in building trust and driving results with diverse stakeholders
• Strong project management skills and ability to collaborate across teams
• Tech-savvy with strong analytical skills
• Experience in growing annual account spend over time