Head of Customer Success

Job Summary

A company is looking for a Head of Customer Success to lead its Customer Success organization and drive customer engagement and growth.

Key Responsibilities

• Ensure high-quality customer engagement throughout their lifecycle and drive adoption, retention, and expansion
• Develop deep product expertise within the team and provide best practices to maximize customer value
• Build and inspire a high-performance Customer Success organization with scalable processes and metrics

Required Qualifications

• 12+ years of experience leading Customer Success or post-sales organizations in a SaaS environment
• 7+ years of direct client management experience with enterprise-level customers
• Proven ability to design, build, and scale global organizations and processes
• Strong technical and product acumen, especially with enterprise SaaS technologies
• Successful history of hiring, developing, and retaining talent across leadership and frontline roles