Technical Support Specialist

Job Summary

A company is looking for a Specialist, Technical Support.

Key Responsibilities

• Resolve support requests and maintain support documentation for Digital Products' helpdesk services
• Coordinate helpdesk coverage and communicate effectively with stakeholders and project teams
• Manage technical support workflows using Zendesk and track ticket trends for process improvements

Required Qualifications

• 1-2 years in a helpdesk, technical support, or client success role, preferably in a web or digital products environment
• Experience with customer service tools such as Zendesk or similar platforms
• Familiarity with content management systems and common digital workplace tools
• 1-2 years experience delivering training or coaching to end users preferred
• Strong organizational skills with the ability to manage multiple priorities independently