Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer (Australia).

Key Responsibilities

• Provide timely and effective technical support to customers via phone and email
• Troubleshoot and resolve software issues, documenting interactions in the ticketing system
• Collaborate with internal teams and install/configure software for clients

Required Qualifications

• 4-year college degree in computer science, information systems, healthcare, or related field, or comparable work experience
• Demonstrated ability to independently learn and explain technical concepts
• Experience in critical thinking and analytical skills for problem-solving
• Proven customer service skills, with the ability to build rapport with clients
• Time management skills to handle multiple tasks efficiently