Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager, Service Provider.

Key Responsibilities

• Develop trusted-advisor relationships with complex partners to drive success and ROI
• Analyze customer usage and account health to mitigate renewal risks and identify upsell opportunities
• Project manage onboarding of new products and facilitate engagement between accounts and subject matter experts

Required Qualifications

• 7 years of customer-facing support experience in the software industry
• 5 years of litigation support experience, preferably as a Relativity Administrator
• Expertise in managing key accounts in a customer-facing role
• Proven success in independently managing complex projects
• Experience in the software technology sector