Cloud Support Engineer

Job Summary

A company is looking for a Cloud Support Engineer.

Key Responsibilities

• Handle level 2-3 support cases and work directly with customers, partners, and Sales Engineers
• Escalate technical product issues to the Engineering department and collaborate on resolutions
• Analyze support case trends and customer requirements to enhance product offerings

Required Qualifications

• Minimum 5 years of high-level Technical Support experience with 2 years in Security or network-related products
• BSCS Degree or equivalent experience
• Solid experience with Internet Security and Networking Technologies such as TCP/IP, HTTP, Load balancers, Proxies, and Firewalls
• Experience with cloud-based solutions, preferably in Application security
• Knowledge of scripting languages such as Perl, Python, or Shell