Michigan Care Management Coordinator

Job Summary

A company is looking for a Care Management Support Coordinator II to assist with administrative care management activities.

Key Responsibilities

• Perform outreach to members to support care plan next steps and connect them to health plan and community resources
• Serve as front-line support for member and provider inquiries, explaining care plan procedures and protocols
• Document and maintain non-clinical member records in compliance with state and regulatory requirements

Required Qualifications

• High School diploma or GED required
• 1 - 2 years of related experience preferred
• Knowledge of health plan activities and resources
• Ability to address Social Determinants of Health (SDOH) needs
• Familiarity with documentation standards and compliance policies