Service Center Analyst

Job Summary

A company is looking for a Service Center Analyst to provide first-line support and excellent customer service to users.

Key Responsibilities

• Identify and resolve incidents within agreed Service Level Agreements (SLAs) and fulfill service requests
• Take ownership of incidents, monitor trends, and escalate major incidents as necessary
• Provide technical support for hardware, software, and networking issues, including user access assistance

Required Qualifications

• Two-year technology degree or equivalent combination of experience and education
• Experience in incident and request management, preferably in a service desk environment
• Familiarity with ticket management systems, ideally ServiceNow
• Experience in a medically related environment or ITIL-based environment
• ITIL Foundation Certification and other relevant certifications (A+, Network+)