Monitoring Specialist

Job Summary

A company is looking for a Monitoring Specialist (3pm-11pm CDT, Wed-Sun) Remote.

Key Responsibilities

• Provide professional, timely, phone-based support to customers during emergencies
• Communicate effectively with law enforcement on behalf of customers with urgency
• Uphold the company's mission and values to deliver exceptional customer service

Required Qualifications

• High School Diploma or equivalent
• 2 years of work experience, which can include student experience
• Previous customer service or contact center experience preferred
• Proficiency in MS Office applications
• Typing capability of 35 WPM minimum with high accuracy