Senior Zendesk Administrator

Job Summary

A company is looking for a Senior Zendesk Administrator II.

Key Responsibilities

• Handles all Zendesk administrative functions including user account maintenance, reports, dashboards, and workflows
• Designs, implements, and supports configurations and customizations to meet business requirements
• Troubleshoots issues with Zendesk and related systems and maintains Jira tickets with current status

Required Qualifications

• Bachelor's Degree in Computer Science or related major, or equivalent working experience
• 6-8+ years of experience as a Zendesk Administrator
• Zendesk Administrator certified or equivalent experience