Outbound Customer Service Representative

Job Summary

A company is looking for an Outbound Representative to provide customer service support for loan portfolios.

Key Responsibilities

• Resolve inbound and outbound service calls regarding collateral protection insurance coverage
• Refer complex inquiries to appropriate resources to ensure customer satisfaction
• Enter updates to insurance data and prepare necessary documentation for borrowers and financial institutions

Required Qualifications

• High School Diploma or equivalency required
• 0-6 months of related experience in data entry or call center environments
• Experience in insurance or banking preferred
• Able to operate a computer and basic office equipment
• Typing speed of 40 WPM accurately and proficiency with a 10-key calculator