Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist II to provide advanced support for technical issues.

Key Responsibilities

• Serve as a subject matter expert for Tier 2-level technical issues
• Troubleshoot and document technical problems, collaborating with internal teams
• Manage escalations and contribute to continuous improvement efforts

Required Qualifications

• 2-4 years of experience in customer or technical support
• Experience supporting software or digital platforms
• Familiarity with support tools like Zendesk or Jira
• Ability to thrive in a fast-paced, cross-functional environment
• Empathy-driven mindset with a passion for improving user experience