Customer Operations Manager

Job Summary

A company is looking for a Customer Operations Manager to drive customer-focused decisions and enhance operational excellence across the customer journey.

Key Responsibilities

• Support operational initiatives to improve scalability, profitability, and customer experience
• Build and refine the sales-to-delivery handoff process for seamless campaign execution
• Develop and maintain dashboards and reporting frameworks to measure efficiency and customer value delivery

Required Qualifications

• 3-5 years of experience in customer operations, marketing operations, or business analytics
• Proven background in agency or performance marketing campaign operations
• Strong data analysis skills with experience using analytics tools and proficiency in Excel/Google Sheets
• Experience collaborating cross-functionally with senior stakeholders in a fast-paced environment
• Familiarity with AI tools and automation platforms to improve operational efficiency