Customer Experience Specialist

Job Summary

A company is looking for a Customer Experience Specialist to provide exceptional service to clients on a long-term contract basis.

Key Responsibilities

• Serve as the primary point of contact for assigned clients, addressing inquiries and resolving issues promptly
• Manage and prioritize customer support tickets to ensure timely resolutions
• Maintain accurate records of client interactions and service activities

Required Qualifications

• Proven experience in customer service roles, preferably in a call center environment
• Basic knowledge of Excel, including data entry and simple functionality
• Dependable and self-driven with an eagerness to learn and grow
• Typing speed of at least 35 words per minute
• Excellent organizational skills with the ability to multi-task in a fast-paced environment