Senior Technical Support Engineer

Job Summary

A company is looking for a Sr. Technical Support Engineer.

Key Responsibilities:

• Provide remote and onsite technical support for Robotic & Digital Solutions products
• Ensure 24/7 customer support and participate in emergency on-call support
• Mentor less experienced Technical Support personnel and manage assigned projects

Qualifications:

• Associate's Degree or Technical Certification in Electronics, Mechanical Engineering, or related field
• A minimum of 6 years of work experience, including at least 2 years in Technical Support or related areas
• Technical troubleshooting skills
• Knowledge of Medical Device Regulations or similar compliance standards
• Experience with ERP and CRM applications is preferred