Solar Support Specialist

Job Summary

A company is looking for a Solar Support Specialist to assist homeowners with their solar monitoring services and ensure a seamless customer experience.

Key Responsibilities

• Guide homeowners through the B2C product signup process and address their questions
• Explain the value of the monitoring service in simple terms and ensure understanding of its features
• Use monitoring tools to verify system performance and communicate findings to homeowners

Required Qualifications

• Experience in solar installation or a technical background in solar energy
• Strong project management fundamentals with a focus on building scalable processes
• Proven ability to set clear goals and drive measurable outcomes in a fast-paced environment
• Confident working with data to improve operational performance
• Customer service experience in a related field