Remote Customer Service Representative

Job Summary

A company is looking for a Remote Customer Service Representative to support a national claims program.

Key Responsibilities

• Answer inbound calls and provide accurate information on general inquiries and frequently asked questions
• Assist callers with navigating the claims submission process online
• Document interactions accurately in the client's system

Requirements

• Must pass a background check and drug screen
• Completion of an Emotional Intelligence assessment
• Strong customer service skills with the ability to remain calm and professional
• Computer savvy - able to toggle between multiple programs at once
• Must use a PC or laptop with reliable internet connection and ethernet cord