Loss Mitigation Liaison

Job Summary

A company is looking for a Loss Mitigation Liaison I.

Key Responsibilities

• Act as the Single Point of Contact (SPOC) for borrowers in the loss mitigation process, including package collection and foreclosure
• Handle inbound and outbound calls to assist delinquent mortgage loan borrowers and document interactions in the servicing system
• Communicate loss mitigation terms, options, and the foreclosure process to borrowers while ensuring compliance with regulations

Required Qualifications

• A combined 4 years of higher education and/or work experience, including at least 1 year in collections or customer service
• Proficiency with word processing and spreadsheet software
• Ability to communicate effectively and professionally over the phone
• Excellent customer service skills
• Mortgage collections experience is preferred