Director of Customer Care

Job Summary

A company is looking for a Director of Customer Care.

Key Responsibilities

• Provide strategic leadership and management of customer service teams across multiple business units
• Develop and implement operational strategies to enhance efficiency and customer satisfaction
• Analyze customer service metrics and lead initiatives to improve service levels and customer experience

Required Qualifications

• Bachelor's degree in business administration, management, or a related field
• Minimum of 10 years of experience in customer care management, with at least 5 years in a call center environment
• Experience in designing and leading process improvement initiatives
• Proficient in Microsoft suite of products
• Medical industry experience is a plus but not required