Customer Success Representative

Job Summary

A company is looking for a Customer Success & Retention Representative.

Key Responsibilities:

• Handle inbound and outbound calls, chats, and emails related to order inquiries, refunds, cancellations, and troubleshooting
• Engage with at-risk customers to understand their concerns and offer personalized solutions
• Educate customers about the product line and best practices for usage

Required Qualifications:

• Minimum 3 years of experience in customer service, preferably in a retention-focused role
• Experience with CRM and e-commerce platforms
• Ability to work independently in a fast-paced remote environment
• Willingness to work night shifts and on rotating weekends as needed