Account Resolution Specialist

Job Summary

A company is looking for an Account Resolution Specialist II to assist financially distressed customers and manage loan-related negotiations.

Key Responsibilities

• Work directly with financially distressed customers to evaluate their situations and negotiate loan solutions
• Process and follow up on workout remedy plans, including reinstatement of repossessed collateral or extensions
• Meet monthly productivity and quality goals while complying with federal and state laws regulating collections

Required Qualifications

• High School Diploma or GED required; some college coursework preferred
• Minimum of three years of Financial Services experience, preferably in auto finance or installment loans
• Experience in a fast-paced environment
• Working knowledge of Word, Excel, and Google Suite
• Ability to work a flexible schedule, including some overtime and weekends